Warranty & Returns
Our focus is complete customer satisfaction. In the event, if you are
displeased with the services provided, we will refund back the money, provided
the reasons are genuine and proved after investigation. Please read the fine
prints of each deal before buying it, it provides all the details about the
services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Cancellations please contact the us via contact us link the Returns section after logging into your Account and selecting the respective Order ID and the clicking on Return button to register a request of return.
Requests received later than 7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our products we may provide a refund.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
|Type of repair||Applicable charges (Buyer)||What to do|
|1. Incorrect Item Received. Unused condition; Please follow the warranty process and contact our Support Center and return within 7 days of the order being received; No damaged or defective on product acceptable. (Need send back all parts)||Customers must pay the shipping fees for returning||
Return your defective InFrill items, free of damage and in its original condition,
please return the items to below address provided by us after approval of your request for return.
|Discount deal Situation|
|1. Ordered product with mistake, no damaged or defective on product acceptable. .(Need send back all parts)|
|2. Only Sim card can not be recognized in local, No damaged or defective on product acceptable.(Need send back all parts)|
|RepairableNon Refundable Situation|
1. Artificial factor
2）Misuse,unofficial firmware or software modifications or any others causes of damage are not covered;
3）Drops or falls
4）Water damage: Being dropped in water; Rain, fog or mist droplets ; Spilling liquid on the phone
5）Other Man-made damage
|Return shipping fees; Reship fees; Repair cost||The InFrill associated seller will send your items for repairing and will provide you with an estimate for additional costs when repairing|
|2. Any scratch or damage on packaging and appearance.|
|3. Any scratch or damage on the screen and motherboard, or other unauthorized third-party repairs.|
|4. Packages and accessories were not included when send back.|
|5. Has been discontinued and that has used more than a month.|
|Non Repairable, Non Refundable Situation|
|1. Not order from us.|
|2. Expired warranty or issues not covered by the Manufacturer’s Warranty.|
|Other warranty and return policy for special product will be provided in product catalogue, please read the following Product Warranty Terms and Conditions key note carefully.|
Cancellation Charges (Restocking Fees)
As the nature of the business, we do accept returns unless approved by our customer support team.
Reverse Pickup's against Returns are arranged by us, but in-case if the service is not available from the Logistics Service Provider at the Customer's Pincode. It shall be customer's sole responsibility to arrange shipping for the same at his own costs.
Hence, a restocking fees is applicable on the orders depending on the Categories of the product.
|Mobile Phones (Opened, unused)||8%|
|Electronics , Mobile Accessories, Home Appliances||25%|
|Fashion - Men / Women||25%|
All Freebies offered with primary products shall not be considered for return in any case. Hence, we do not undertake any responsibility of freebies provided along with the offer by the vendor.
Book Now & Pay on Delivery
We have introduced Book Now & Pay Later on Delivery option for our customers which gives you the convenience of pay minimum online and rest pay the balance of delivery via Cash / Card / UPI / Wallet.
Any orders booked under Book Now & Pay Later shall not be entitled for refund if the package is refused to accept at the time of delivery. We request you to keep tracking your order by logging into the account on our website and regularly check your Email & SMS Inbox for updates.
We reserve the right to reject your Return Request.
Prepaid Orders are not subject to Cancellation also we do not allow Cancellations after the order is Processed.
Also, NIL refunds shall be processed if the package is rejected at the time of delivery.
Thus, a further attempt shall be made to deliver the package only at the request of the customer