Warranty & Returns
|Type of repair||Applicable charges (Buyer)||What to do|
|1. Incorrect Item Received. Unused condition; Please follow the warranty process and contact our Support Center and return within 7 days of the order being received; No damaged or defective on product accpectable. (Need send back all parts)||Customers must pay the shipping fees for returning||
Return your defective InFrill items, free of damage and in its original condition,
please return the items to below address provided by us after approval of your request for return.
|Discount deal Situation|
|1. Ordered product with mistake, no damaged or defective on product accpectable. .(Need send back all parts)|
|2. Only Sim card can not be recognized in local, No damaged or defective on product accpectable.(Need send back all parts)|
|RepairableNon Refundable Situation|
1. Artificial factor
2）Misuse,unofficial firmware or software modifications or any others causes of damage are not covered;
3）Drops or falls
4）Water damage: Being dropped in water; Rain, fog or mist droplets ; Spilling liquid on the phone
5）Other Man-made damage
|Return shipping fees; Reship fees; Repair cost||The InFrill associated seller will send your items for repairing and will provide you with an estimate for additional costs when repairing|
|2. Any scratch or damage on packaging and appearance.|
|3. Any scratch or damage on the screen and motherboard, or other unauthorised third-party repairs.|
|4. Packages and accessories were not included when send back.|
|5. Has been discontinued and that has used more than a month.|
|Non Repairable, Non Refundable Situation|
|1. Not order from us.|
|2. Expired warranty or issues not covered by the Manufacturer’s Warranty.|
|Other warranty and return policy for special product will be provided in product catalogue, please read the following Product Warranty Terms and Conditions key note carefully.|
Cancellation Charges (Restocking Fees)
As the nature of the business, we do accept returns once approved from our customer support team.
Hence, a restocking fees is applicable on the orders depending on the Categories of the product.
|Mobile Phones (Opened, unused)||8%|
|Electronics , Mobile Accessories, Home Appliances||25%|
|Fashion - Men / Women||25%|
All Freebies offered with primary products shall not be considered for return in any case. Hence, we do not undertake any responsibility of freebies provided along with the offer by the vendor.
We reserve the right to reject your Return Request.