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Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
Returns / Replacements
All products sold on InFrill.com are 100% Original & are covered under minimum warranty for 6 Months (unless stated otherwise)
You may initiate a Return Request if not satisfied with the product within 7 Days.
We offer a 7 Days Replacement Warranty on all our products for Manufacturing Defects with a Free Reverse Pickup (if available) from your location.
To raise a Return Request →
► Login to your account on our website
╘ https://www.infrill.com/index.php?route=account/login
► Go to Order History and select your Order
► Click on the Return ↩️ button available near Product Name
► Fill in your Return Request
► Submit Request
Our team shall update you for the same as per Timeline mentioned in the Return Request acknowledgement email.
We request you to kindly co-operate with us as it may take additional time for the team to process Returns.
A minimum & basic restocking cancellation fee of 15% is charged on all Returns for delivered orders only.
To claim warranty on any of your orders provided by InFrill.com, you are requested to contact us within the warranty period (starting from the date of delivery) via email only mentioning complete details regarding your order.
Cancellations
For "Book Now & Pay Later" orders, your booking amount shall not be refunded regardless of any reason for cancellation after the order has crossed the "processed" status in its due course of Order History which is available to be seen at the Order Information page.
For "Pay Now" orders, a flat cancellation fee of 15% shall be applicable and the balance shall be refunded back to your original source of payment.
Refunds
Once you raise a Return Request, our team shall provide you with a confirmation via email and resolution timeline for the same on your registered email address.
In this time, our team shall request you for further information relating to your order (or the concern with any particular product within your order). If approved and validated by our team, you refund shall be initiated within 7 Days of the approval date.
For Payments made via Cash / Card / Wallet / UPI at the time of delivery, the refund shall be processed only to the customer's registered bank account for which we shall request you a Cancellation Cheque and your Bank Details via Email.
For "Pay Now" (Prepaid) orders, your refunds shall only be made to your original source of payment.
Acceptable Cases for Returns
1. Items Damaged in Transit
If items were visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 7 working days, as well as providing us with the proof as following:
1. Photos of the front and back sides of the packaging box
2. Photo, video, screenshot of the defective item
3. Photo, video, screenshot of the defect or defective area
2. Different Order Received
Please provide all pictures and videos possible to be captured at your end, and email us the same right away on hi@infrill.com
Our sales manager will communicate with you for further information on the same.
However, any products shall not be eligible to be returned if they show any signs of physical damage, water damage, modification, missing parts, tampered of product security seals, etc.