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2. Total delivery time includes processing time and shipping time, tracking number will be provided . We declare the package at low price to help you avoid importing customs tax.
3. All our shipping is Free of Charge completely.
4. Please note that open delivery is not allowed as per courier's security policies. Open Delivery is subject to Courier's sole discretion.
5. Book > Check > Pay on Delivery refers to checking the package for its damage / tampering only from the exterior before accepting the same.
Delivery is expected within 3-4 days usually.
EXPRESS EXPEDITED SHIPPING
We provide extra expedited shipping for who want to get the order promptly, 4-8 working days to your door worldwide.
DO I NEED TO PAY CUSTOMS TAX?
As customs rules in various countries can frequently change, this can cause delays, and at times additional charges imposed by the receiving country. All import taxes & duties shall be borne by the buyer irrespective of the product or country. If the package is returned back to us, we shall deduct the shipping charges and refund back the balance amount to your original mode of payment.
WHEN CAN I GET THE TRACKING NUMBER?
We understand your feeling about waiting for the package, we always try our best to provide prompt shipping to each order. Normally, we will ship orders in 48 hours after you finished payment. The shipping company will return the tracking number to us in 24 hours after collect the package and deal with the package. So we will update the tracking number to you in 24-48 hours. sometimes, the order status is processing, but in fact, the package is on the way, just a little delay on shipping status updating. Please wait for a few days patiently. You also can contact us if you have any question.
You may initiate a Return Request if not satisfied with the product within 7 Days.
We offer a 7 Days Replacement Warranty on all our products for Manufacturing Defects with a Free Reverse Pickup (if available) from your location.
To raise a Return Request →
► Login to your account on our website╘ https://www.infrill.com/index.php?route=account/login
► Go to Order History and select your Order
► Click on the Return ↩️ button available near Product Name
► Fill in your Return Request
► Submit Request
Our team shall update you for the same as per Timeline mentioned in the Return Request acknowledgement email.
We request you to kindly co-operate with us as it may take additional time for the team to process Returns.
A minimum & basic restocking cancellation fee of 15% is charged on all Returns for delivered orders only.
To claim warranty on any of your orders provided by InFrill.com, you are requested to contact us within the warranty period (starting from the date of delivery) via email only mentioning complete details regarding your order.
For "Book Now & Pay Later" orders, your booking amount shall not be refunded regardless of any reason for cancellation after the order has crossed the "processed" status in its due course of Order History which is available to be seen at the Order Information page.
For "Pay Now" orders, a flat cancellation fee of 15% shall be applicable and the balance shall be refunded back to your original source of payment.
Once you raise a Return Request, our team shall provide you with a confirmation via email and resolution timeline for the same on your registered email address.
In this time, our team shall request you for further information relating to your order (or the concern with any particular product within your order). If approved and validated by our team, you refund shall be initiated within 7 Days of the approval date.
For Payments made via Cash / Card / Wallet / UPI at the time of delivery, the refund shall be processed only to the customer's registered bank account for which we shall request you a Cancellation Cheque and your Bank Details via Email.
For "Pay Now" (Prepaid) orders, your refunds shall only be made to your original source of payment.
Call or Email us for any queries / complaints
9318329800 or firstname.lastname@example.org
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